Damage and accidents

Some tips to report your damage if your vehicle is insured by VWLFS

Report your damage within 48 hours!
Report the damage via our form if no third party is involved or fill in a European road accident report.

Take photos
Take photos of the damage(s), the overall situation and of the vehicles potentially involved with number plates.

Ask for help
In case of problems or disagreements, ask for a traffic accident report and/or call the police directly!

What to do in case of theft or burglary?

In the event of theft or burglary, it is essential that you first report the incident to the nearest police station.

Afterwards, inform us or your insurance company.

My vehicle is insured through Volkswagen Losch Financial Services:

If the vehicle is unroadworthy after an accident, please contact the assistance service directly regarding towing! TOP ASSISTANCE LA LUXEMBOURGEOISE (+352) 44 88 88 will take care of everything for you.

Please send us the declaration by e-mail.

In the event of an accident without third-party involvement, please use our form for accident notification without third-party involvement.

In the event of a claim with third-party involvement, please be sure to prepare a european accident report and photos.
Inform us as soon as possible and send us the original accident report immediately.
Go to one of our dealers of the brand concerned and ask for a cost estimate.
Have an estimate drawn up by an authorised workshop of the brand.
We will ensure that you remain mobile during the repair work.

If the vehicle is unroadworthy, please contact the assistance service directly regarding towing! TOP ASSISTANCE LA LUXEMBOURGEOISE (+352) 44 88 88.

My vehicle is not insured by Volkswagen Losch Financial Services:

We ask you to check with your insurance company in this regard and inform us accordingly. However, we would like to remind you that the vehicle must be repaired in Luxembourg or abroad at an authorised workshop of the brand.

We ask you to check with your insurance company in this regard.

Please check with your insurance company.

We would like to remind you that the vehicle must be repaired in Luxembourg or abroad at an authorised repairer of the brand. Repairs abroad will only be accepted if the vehicle is unroadworthy; otherwise, the repair must be carried out in Luxembourg.